At Antoinette’s Gold, we guarantee that our products are all genuine and stamped. The only way for you to find out is to get them checked at a pawnshop. We have a money back guarantee if you have proven to us that your item is fake.

Please message us as soon as you have received your order so we could rectify the problem.

All onhand items purchased from our website will be despatched via Royal Mail Special Delivery before 1pm and it’s fully insured. In the event of a delay, please refer to the tracking details provided on the email sent after despatch. Once we have handed over the parcels to our logistics partner, we have no control over this. If your order is delayed or are unhappy with their service, you can apply for a refund of your shipping fee.

PRE ORDER ITEMS

All pre order items are despatched by our suppliers in a timely manner, however, in the event of delays, which could be due to several reasons including customs check, flight disruptions etc.. we would greatly appreciate if you could wait for upto 60 days as these incidents are beyond our control. All pre orders delayed for more than 60 days will be fully refunded.

We try our best to satisfy all our customers requests but we can only do so much. We already have the fastest shipping method on offer, and we also ship all items on the same day, given they were ordered before 4pm, Monday to Friday. All orders after this time will be despatched on the following Monday. We do not ship during the weekends.

We do deliver free of charge if you are within our area, Newcastle Upon Tyne and surrounding cities.

We also deliver items in person upto 1hr drive from us,  if the purchase amount is over £1000.

If you have ordered from our onhand items, we usually dispatch all orders within the same day if the purchase was made before our cut off time of 3pm, Monday to Friday. All orders made after 3pm on Friday, will be shipped on the following Monday as we do not ship orders on a weekend.

Pre order items could take upto 14 days to arrive if there will be no delays with our logistics partners.

We highly advise you to order in advance if you are planning to give the jewelleries as a gift as we cannot guarantee that there will be no delays.

We use Royal Mail Special Delivery Guaranteed 1pm. This is fully insured and we have been using this service for a long time.

If you prefer another courier, please do not hesitate to ask and we will surely accommodate your request. All price difference on the shipment fee should be shouldered by the buyer.

Yes we do. Any items, with or without stones, any fonts you may require can be customised. Just send us a message on our Facebook account or WhatsApp!